Questions?

Pre-ordering means you’re purchasing an item that hasn’t arrived at our warehouse yet. You can still secure it early, and we’ll ship it as soon as it lands, typically by the estimated date listed on the product page.

Orders usually leave our warehouse within 72 hours (excluding pre-orders). Once shipped, you’ll receive a tracking link via email to follow your delivery.

Delivery estimates:

• Standard shipping: 2–8 business days
• Express shipping: 1–3 business days

We primarily use USPS and DHL for US deliveries.

Note: For pre-orders, delivery times begin from the dispatch date listed on the product page.

How much is shipping?

• FREE standard shipping on US mainland orders over $100
• $7.99 for standard shipping on orders under $100
• Express and expedited options available at checkout

What is “Covered Shipping”?

Covered Shipping protects your order in the rare event it’s lost or stolen after dispatch. If you select it at checkout, we’ll replace your package at no extra cost. Without Covered Shipping, we can’t guarantee a replacement if your package goes missing.

• FREE standard shipping on US mainland orders over $100
• $7.99 for standard shipping on orders under $100
• Express and expedited options available at checkout

Covered Shipping protects your order in the rare event it’s lost or stolen after dispatch. If you select it at checkout, we’ll replace your package at no extra cost. Without Covered Shipping, we can’t guarantee a replacement if your package goes missing.

No problem! If your order hasn’t shipped yet, email us your updated address as soon as possible.

Already shipped?

Use your USPS or DHL tracking link to request a redirect.

Important: We can’t retrieve packages successfully delivered to an incorrect address, so please double-check all details before placing your order.

USPS and DHL quote delivery windows of 2–8 business days, but delays can happen. If your tracking shows a delay or if it’s been over 20 days, contact us and we’ll open an investigation with the carrier.

**Investigations can take time, but we’ll support you every step of the way.

If you’re ordering from outside the US mainland, you may need to pay customs duties or import fees upon delivery. These are not included in your order total.

We offer free returns within 30 days of delivery on eligible items.

To qualify:

1. Return must be initiated within 30 days of receiving your order.

2. Items must not be marked Final Sale or Non-Returnable (unless faulty).

3. Products must be returned in original packaging and ‘as new’ condition.

4. Include a photo of the item before shipping to confirm its condition.

Important for bundles: If you return part of a bundle, we’ll recalculate the price of the item(s) you’re keeping based on the current sale price.

Example:

• Bought Twin Pack for $138 → Return one item
• Remaining item = $84 → Refund = $138 - $84 = $54

Email help@allsleepers.com to start your return.